Karine Gagnon has over 25 years of experience in the tourism industry, and her management roles in many sectors, including high-end hotels, tour operators and retail distribution, give her a 360° view of the entire customer experience from one end of the travel journey to the other. This outstanding trilingual communicator established her leadership skills early in her career, notably as Administrative Director and Sales Team Leader at Croisières AML. She climbed the ladder in the hotel industry, more specifically with high-end boutique hotels, first at the Loews Hotel Vogue, where she held the position of Director of Reservations and Revenue Management, and then at the W Hotel in Montreal as Director of Sales and Marketing. This stint in the hotel industry was interspersed with a position as General Manager of Sales for Eastern Canada at Air Canada Vacations.

She joined Transat in 2014, first as head of destination products and services, to become Commercial Director for Quebec in 2019. In 2022, she becomes General Manager of Transat Distribution Canada Inc. where she oversees the activities of the largest travel agency network in Canada.